FAQs

Gamebox Mobile Video Gaming is headquartered in Paramount California.  We will travel up to 50 miles outside of zip code 90723.  Requests for events 50+ miles outside of zip code 90723 will be evaluated on a case by case basis. We do not charge a travel surcharge for parties or events within 20 miles of zip code 90723.  

Our 20' mobile gaming trailer has a smaller profile than some of the others the industry....which makes us ideal for smaller spaces and narrow streets.  We need approximately 40' of operating space with the truck and trailer combined. Setup generally takes between 30-45 minutes. We do not allow customers inside the trailer during setup.  Please ensure parking is available before we arrive to prevent delays with setup. *Please note that we cannot allow extra game play if delays in setup are caused because parking is not readily available upon arrival.

It is against our policy to unhitch the gaming trailer from the truck for safety and liability reasons.  However, we may consider on a case by case basis if the request is made in advance.

Yes.  We can park anywhere with a flat and level surface.  We do not park on hills, wet grass, or in muddy areas for the safety of our customers and Game Coaches.

Yes. Absolutely.  Our trailer can accommodate smaller wheelchairs for inside play.  Please note that our Game Coaches are not allowed to assist with maneuvering wheelchairs in and out of the trailer for liability reasons.

We can accommodate up to 8 players for our outside tv screens. *COVID-19 RESTRICTIONS

Yes. The trailed is equipped with vent AC and indoor high velocity fans to maintain a cool atmosphere.

The show must go on!  We will not utilize the outside tv's if it rains to protect the equipment from water damage.  We will only cancel a party or event if the weather will pose a safety hazard for guests and employees.

The trailer is powered by a 6500 watt generator.  We do not require use of power sources other than our own for liability reasons.

Yes. Most parks allow mobile video game trucks as long as they are parked alongside a curb, on the street, or in a legal parking space in the lot. In most cases, no additional permits are required. You are responsible for obtaining the required permits if applicable.  *An additional charge may apply if the park requires a COI (Certificate of Insurance).

We service parties and events on the following holidays and/or national observances:

• New Years Eve
• New Years Day
• Easter
• Memorial Day
• Fourth of July
• Labor Day
• Veterans Day
• Thanksgiving
• Christmas Eve
• Christmas Day

*ADDITIONAL CHARGES APPLY

Our apologies but we do not allow the use of personal video games during the party or event for liability reasons.  However, you can request a game if it is not listed in our catalog and we will try our best to accommodate your request.

• We can accommodate up to 8 players on the outside tv's at one time and approximately 14 players inside of the trailer.  Most of our systems can accommodate 2-4 players at any given time.  However, our Nintendo Switch can accommodate up to 6 players comfortably inside the trailer. *SEE COVID-19 RESTRICTIONS

We suggest implementing 30 minute sessions per 20 guests and rotating each group so that everyone gets a chance to play.  At this rate...40 guests can play per hour.

No problem.  You will receive a courtesy call prior to your event.  At this time...you can specify what type of games you do not wish to be played at your party or event.  We will alert our Game Coaches so they know in advance what games to put on the DNP (Do Not Play) list.

Of course!  There is a $50 surcharge to play Fortnite simultaneously on more than 2 systems. Please note that the quality of play is determined by the strength of the wifi signal in the area.  We do not allow use of our wifi connection for remote crossplay.  We cannot guarantee quality of play.

Yes.  The host of the party or event, or another responsible adult must remain in the trailer or nearby to supervise children and guests.

Yes. Just a few.  The number #1 rule is to have fun.  Followed by: No food, drinks, candy, or gum allowed in the trailer. No scooters, bikes, skateboards, skates, or hoverboards allowed in the trailer. No profanity or disruptive behavior.  No touching of the games and systems.  Our Game Coaches are there to assist at all times.  That's it!  

Yes. A 50% deposit is required at the time of booking.  Please review our General Policies for more information about deposit requirements.  Please note that your date cannot be reserved or guaranteed without a deposit.

We accept cash, debit, credit, business/school checks, Venmo, Cash App, Zelle, and Paypal.

The balance owed is due immediately after setup is complete.  We will not begin services if the balance is not paid in full at that time.

A 3% surcharge is added to any balance paid with a debit or credit card, or via payment apps such as Venmo, CashApp, or Paypal.

We understand that things happen.  We will issue a refund of 50% of the deposit if a cancellation is made 7 or more days in advance.  We will issue a refund of 100% of the deposit if Gamebox cancels a reservation for any reason.  Please allow up to 72 hours to be issued a refund. You can also reschedule your event if the date is available.  We will allow 1 reschedule.  No refunds issued for cancellations made less than 7 days prior to your event.  No refunds for special event and/or holiday reservations. 

Yes!  We have several discounts available and special pricing for non-profit organizations.  Please note that you can only apply 1 discount per party or event.  Churches or religious organizations seeking the non-profit discount must be actively enriching their community with supportive outreach programs and services.

If you have any concerns or issues with the service...please contact the owner Ebony Lynk directly at 310.594.9084 or via email at gameboxla.events@gmail.com